Yesterday I got cranky with Microsoft about a long-standing bug in a Microsoft library that was causing problems for some FeedDemon customers. As you can imagine, I was frustrated that my work was being compromised by a known bug in code I had no control over, so I was feeling a little punchy when I posted yesterday.
Of course, I hoped that posting about the bug would get it the attention it deserved (which it did, btw). But I didn't think about how my cranky post would affect the Microsoft devs responsible for tackling the bug (yes, folks, they are human!). I know it's no fun to wake up and find some blogger just made your day harder.
As you can see from the comments to my post, Microsoft is on the ball - they jumped in, asked for more information, and reactivated the bug after being able to reproduce it. I have to agree with Andy Herron that Microsoft's reaction was impressive. So, thanks for taking my criticism in the way it was intended and for taking the time to look into the problem. I look forward to seeing this bug fixed :)
Now if only Mozilla was listening to calls for easy, bug free embedding.
Posted by: Brett | Saturday, June 10, 2006 at 03:32 PM
I don't understand why you find Microsoft's behaviour impressive. The bug was known and reproducible and significant. It was only until there was public outrage about it that they took any notice. That's impressively reactive, but nothing more.
Posted by: Dale | Sunday, June 11, 2006 at 12:23 AM
Yes, more than impressively reactive, the point is that Microsoft is responding. This is a result of societies' evolution. Now if only the government would be as impressively reactive.
Posted by: Kim Zahrt | Monday, June 12, 2006 at 06:58 PM
Better yet, if the government would just go away. :)
Posted by: Jack Brewster | Monday, June 12, 2006 at 07:38 PM