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Wednesday, April 23, 2008


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"Software developers tend to focus on features when talking about their apps, but keeping customers happy requires more than just features - you also have to prove that you'll go the extra mile to tackle the things that frustrate them."

Can you please go tape this to the forehead of *everyone* at Microsoft who is involved with Vista, everyone at Adobe who has any say at all with the Adobe Updater, anyone at Apple who develops iTunes ...

(I try to avoid taping things to colleagues' foreheads, but weblog and Twitter comments about Adobe Updater do get to the inboxes of people here, if that knowledge is of solace. jd/adobe )

I love how Feed Demon gets the feed address from the clipboard when subscribing, even if I only copy it *after* opening the Subscribe-Dialog!

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